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Privacy Policy

Your privacy matters to us. This policy explains how Carpet Cleaning Muskoka collects, uses, and protects your personal information.

Last Updated: March 2026

1. Introduction

Carpet Cleaning Muskoka ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.carpetcleaningmuskoka.com or use our carpet cleaning services. We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and physical address when you request a free estimate, book a service, or contact us through our website or by phone.
  • Service Information: Details about the services you request, your property type, service history, and any specific cleaning requirements or preferences you share with us.
  • Payment Information: Payment details necessary to process transactions for our services. We do not store credit card numbers on our website or servers.
  • Website Usage Data: Information collected automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page.

3. How We Collect Information

We collect personal information through the following methods:

  • Contact Forms: When you submit a request for a free estimate or contact us through our website forms, powered by GoHighLevel.
  • Phone Calls: When you call us at 705-482-0545 to inquire about or schedule services.
  • Cookies and Analytics: Through cookies and similar tracking technologies when you browse our website. See Section 7 for details.
  • Third-Party Services: Through third-party platforms we use to operate our business, including Google Analytics and Google Maps.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, maintain, and improve our carpet cleaning services
  • To respond to your inquiries, provide estimates, and schedule appointments
  • To process payments and maintain service records
  • To send appointment confirmations, reminders, and follow-up communications related to your service
  • To improve our website, services, and customer experience
  • To comply with legal obligations and protect our legal rights

We will not use your personal information for purposes unrelated to those described above without obtaining your consent first.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business, including GoHighLevel (customer relationship management), Google (analytics and maps), and payment processors. These providers are contractually obligated to keep your information confidential.
  • Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Service records are retained for a reasonable period to support warranty claims and maintain our service history. You may request deletion of your personal information at any time by contacting us.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These include:

  • Essential Cookies: Required for the basic functionality of our website, such as navigation and form submissions.
  • Analytics Cookies: Used by Google Analytics to help us understand how visitors use our website. This information helps us improve our site and services. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
  • Third-Party Cookies: Google Maps may set cookies when you interact with embedded maps on our service area pages.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

8. Third-Party Services

Our website integrates with the following third-party services, each governed by their own privacy policies:

9. Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete personal information.
  • Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
  • Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided below.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Carpet Cleaning Muskoka
Bracebridge, ON P1L 2G7
Phone: 705-482-0545
Website: www.carpetcleaningmuskoka.com